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FAQ

sexy lingerie, bras, garters, panties, chemiseHow long before my order ships?

Most orders ship within 3 - 5 business days.  Need a rush order?  Contact our So Sexy staff.

What carriers do you use?

USA orders ship via US Postal Service First Class Mail.  You will receive a shipping confirmation and tracking number when your order ships.

International orders are shipped via Priority Service with Tracking.  We use various carriers depending on the destination.  Transit times are 12 - 14 days from ship date.

How long does it take to get a response to my email?

You will hear from one of our So Sexy staff members within 24 hours.

Where will my order ship from?

Near Columbus, Ohio, USA

Do you have a retail location?

We are strictly an online retailer.

How quickly are returns processed?

Returns are processed within 5 days of receipt of your returned merchandise.

How should I package my return?

Please return your products with all original packaging, tags, and polybags if possible.  Please place your returned merchandise back in your polybag or in a sealed clear bag.  Our So Sexy staff loves you, but we do not want to handle your undies.

sexy lingerie, bras, garters, panties, chemiseWhere to I ship my return?

Ship your return to:
SSL
Attn: Returns
P.O. Box 727
West Liberty, Ohio 43357

Please place a copy of your invoice in your return package and include your written return instructions for our staff.  Let us know if you prefer a full refund or if you prefer to exchange your item for another size or color.

What do you do with returned merchandise?

We have hazmat teams standing by.  Your returned lingerie is rushed to a secure location, detonated and promptly incinerated.  Okay, not really.  We just put it in the trash.

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